Descripción de la oferta
Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well‑being, and the freedom to live without pressure, we are redefining what modern travel and work can be.
Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.
Position Summary
As Night Auditor, I will be the main point of contact for guests during the night shift, ensuring a smooth, safe, and memorable stay. I will provide personalized service, anticipate guest needs, and offer thoughtful assistance throughout the night. My role includes handling late check‑ins and early check‑outs, responding to guest inquiries, and ensuring accurate financial and operational reporting. I will also perform nightly audits of the day’s transactions, support the Front Office team, and help maintain a calm, welcoming atmosphere while addressing any guest concerns professionally.
Key Responsibilities
Operational Ownership
Ensures smooth night operations while delivering a seamless, guest‑centric experience from arrival to departure.
Manages check‑ins, check‑outs, inquiries, and special requests.
Coordinates reservations, guest transfers, and transportation.
Maintains accurate guest profiles for personalized service.
Conducts nightly audits, reviews PMS reports, and resolves discrepancies.
Ensures completion of daily checklists and supports upselling and next‑day preparations.
Monitors safety and security protocols for guest and staff well‑being.
Collaborates with Bell Hosts, Housekeeping, Room Service, and Security to enhance guest satisfaction.
Maintains full knowledge of hotel facilities, services, and policies.
Supports schedule management for hosts to ensure professionalism and punctuality.
Performs additional tasks as assigned by senior leadership.
Guest Service Excellence
Maintains a visible presence in guest areas and provides hands‑on support.
Creates a warm and professional first impression for arrivals and departures.
Personalizes interactions to anticipate and meet guest preferences.
Shares knowledge of hotel services, amenities, and the local area.
Facilitates seamless communication between guests and departments to fulfill requests.
Handles complaints and suggestions, ensuring timely resolution and service recovery.
Provides directions and accompanies guests when needed.
Ensures compliance with procedures and brand standards.
Financial Performance
Conducts nightly audits and ensures accurate financial reporting, reconciliation, and end‑of‑day processes across all Front Office and PMS operations.
Identifies and resolves discrepancies or irregularities in financial records promptly.
Prepares and submits comprehensive nightly financial reports and other required documentation, including HR, quality, and operational reports.
Supports upselling and cross‑selling initiatives to maximize room revenue, leveraging knowledge of room categories, packages, promotions, and discounts.
Manages resources efficiently to balance service excellence with cost‑effectiveness.
Adheres to hotel credit policies and cashier procedures, maintaining accurate reports and supporting unannounced audits.
Analyzes guest feedback and operational data to identify opportunities for revenue growth.
People Management Support
Provides guidance and support to the nighttime Front Office team to ensure operational excellence.
Oversees training and onboarding of new hosts to enhance skills and service standards.
Conducts regular performance evaluations and delivers constructive feedback.
Fosters a positive, collaborative, and engaging team culture.
Supports team members in achieving goals and consistently delivering exceptional guest service.
Skills And Qualifications
Previous experience in similar roles, preferably within luxury hospitality.
Proficiency in hotel management systems (e.g., MEWS, HUBos) and MS Office.
Exceptional communication skills in English and Spanish; additional languages are a plus.
A proactive, solution‑oriented mindset with attention to detail and a can‑do attitude.
Strong leadership, organizational, and multitasking abilities to manage guest requests efficiently.
Additional Requirements
Flexibility in scheduling, including night and day shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
Physical requirements include standing and walking for extended periods.
Ready to Join Us?
If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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