Descripción de la oferta
ph3Job Responsibilities / Role /h3pExperiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión? Descúbralo a continuación. /ph3Responsibilities /h3ulliThe role is a Major Incident Management with oversight within a dedicated PRE++ governance operating model. /liliIn this role, you'll be responsible for driving operational governance, incident management and environment stability across PRE and associated non-production services supporting the Sparrow (TSB) programme. /liliDriving operational governance and stability across PRE environments through structured incident control processes. /liliLeading and coordinating Major Incident Management activities for PRE services to minimise disruption and restore service as quickly as possible. /liliManaging daily Preoperational health checks and readiness reporting to support programme delivery and critical BAU activities. /liliCoordinating with infrastructure, application, support, testing, and development teams to diagnose and resolve incidents effectively. /liliEstablishing and maintaining SLA-driven monitoring, alerting, dashboards, and operational reporting to proactively identify and mitigate service degradation. /liliDriving proactive Problem Management through root cause analysis (RCA), trend identification, post-incident reviews, and preventative action tracking. /liliSupporting governance and control of PRE data ingestion activities from PRO and MIG environments, ensuring data quality, masking, confidentiality, and environment stability requirements are met. /liliDefining and enforcing operational policies, deployment best practices, and controlled activity windows within PRE environments. /liliProducing clear, structured stakeholder communications during incidents, operational events, and governance forums. /liliContributing to continuous improvement initiatives across incident management, monitoring, change governance, and operational support processes. /liliCo-ordinating Pre Production Performance tests on behalf of the certification office. /li /ulh3Qualifications /h3ulli+5 YEARS experience as Major Incident Manager /liliDemonstrable direct exposure / experience of IT Major Incident Management (or closely related incident / problem / service management experience with clear evidence of transferable skills). /liliUnderstanding of Santander IT infrastructure, networks, and applications. EXPERIENCIA EN BANCO SANTANDER / BANCA EN GENERAL (CON PREFERENCIA EN BANCO SANTANDER) /liliHigh attention to detail and a meticulous approach to documentation. /liliStrong written and verbal communication skills, with experience engaging stakeholders at all management levels. /liliAbility to process data and information from multiple sources to assess and prioritise impact and urgency, clearly relating the effects on impacted stakeholders and prioritising their needs during resolution. /liliUnderstanding of Jira, ServiceNow and PagerDuty /liliExperience working within large-scale banking or regulated financial services environments. /liliUnderstanding of PRE / UAT / SIT / Non-Production environment governance models. /liliExperience using ServiceNow, PagerDuty, Dynatrace, Splunk, AppDynamics, or similar tooling. /liliTechnical background within Infrastructure, Software Engineering, Platform Operations, or Production Support. /liliExperience supporting release management, deployment governance, or test coordination activities. /liliKnowledge of operational resilience and service availability principles. /li /ul /p #J-18808-Ljbffr
