Descripción de la oferta
Overview
Job Title: M365 Architect with French/Arabic or Italian
Job Description: We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World\'s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Responsibilities
The Cloud Solution Architect will partner with customers to improve the health, performance, and adoption of Microsoft 365 environments. This role combines deep technical expertise across Microsoft 365 Apps, network connectivity, and tenant health with strong skills to optimize configurations, and drive usage growth.
Proactively assess tenant health, network readiness, and application performance, identify risks and misconfigurations while delivering actionable recommendations aligned with Microsoft best practices.
Drive usage insights through usage analytics, governance strategies, and end-user enablement to ensure customers realize the full value of Microsoft 365.
Provide governance, compliance, and operational guidance to strengthen platform health.
Deliver professional customer-facing documentation summarizing health assessments, usage insights, and recommended next steps.
Required Qualifications
Advanced level of English and French/Arabic or Italian
Minimum 8+ years of hands-on experience with Microsoft 365 administration and optimization
Microsoft 365 Apps (Office, Teams, Outlook)
Experience managing and optimizing Microsoft Teams for enterprise environments
Knowledge of M365 workloads (SharePoint Online, Exchange Online, OneDrive for Business)
Network connectivity for cloud services
Microsoft Endpoint Manager and device health
Familiarity with Microsoft Secure Score, compliance manager, and tenant health dashboards
Strong ability to interpret usage analytics and design adoption strategies
Understanding of Microsoft 365 health service, incidents, and operational monitoring
Proven experience troubleshooting Microsoft 365 services and analyzing complex tenant and security configurations
Experience in business continuity planning, incident response coordination, and process maturity assessments
Excellent communication and documentation skills for technical and executive audiences
Background in technical consulting or assessment-based delivery engagements
Preferred Qualifications
Experience with network performance tuning for Microsoft 365 workloads
Copilot for M365, Copilot Chat, Copilot Agent
Familiarity with Entra ID architecture and identity security best practices, including Conditional Access, MFA, and privileged access
Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience
Certifications
Required
Microsoft 365 Certified: Teams Administrator Associate (MS-700)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft Certified: Endpoint Administrator Associate (MD-102)
Preferred
Microsoft 365 Certified: Enterprise Administrator Expert
The deadline to apply for this position is March 13. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
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