Descripción de la oferta
Descripción del trabajoLuxury Travel Consultant - French speakingSpain/UK/South AfricaDescriptionAs a Travel Consultant with an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.ResponsibilitiesAdvising clients – premium cardholders – by phone and email in both French and EnglishHandling customer inquiries from quote preparation to billing for individual tripsMaking reservations with airlines, hotels, and travel agenciesCreating tailored offers, travel documents, and detailed travel itinerariesPassionately advising and facilitating unique travel experiencesActively selling special promotions and exclusive offersYour ProfileYou have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)Ability to speak an additional language such as German or Italian is an advantageHave completed tertiary qualification or equivalent training, ideally in the field of tourismHave several years of professional experience in the travel industry, a tour operator or in a travel agencyHave GDS knowledge (preferably Amadeus)Have excellent destination knowledge across key global regionsHave a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and cultureAre service-oriented, flexible and able to work under pressureHave a positive attitude and identify with the company’s valuesHave strong communication skillsValue exceptional service and live by this mottoAre available on a full-time basis (40hrs per week)Flexibility: Willingness to work 5 days a week between 08:00 and 20:00, Sunday to Thursday for UK and Spain. And between 7:00 and 22:00, Sunday to Thursday for South Africa.Guidelines for Hybrid/Remote optionLocated in United Kingdom, Spain or South AfricaPlease note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the officeA secure home office at your confirmed address, free from background noise or other distractions.You must meet their minimum internet speeds if you want to work remotely / in our hybrid modelDuring the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.Exceptions may be considered on a case-by-case basis where necessary.BenefitsPaid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you.Paid Sabbaticals: One month of paid sabbatical after every five years of serviceExtra Rewards: Their lucrative Loyalty Rewards program includes bonuses and gifts to thank you for being part of our company.Remote Working HolidaysEmployee Discounts: Access to great travel and entertainment discounts, just like their clients’ members enjoy!Be part of their global, dynamic, and inclusive team, with diversity at its core.Discover genuine career opportunities within a dynamic, international company.Who They AreA global luxury concierge service, and their travel department offers a unique opportunity to join a vibrant team. Their clients and colleagues are the cornerstones of what they do, and they serve High‑Net‑Worth (HNW) and Ultra‑High‑Net‑Worth (UHNW) clients with their leisure travel requests.They deliver their service through a combination of a proprietary, technology‑enabled platform and the expertise of their highly trained lifestyle managers. They are growing quickly and have ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.As a Certified B Corp, they are a part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.
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