Descripción de la oferta
Position SummaryDefine how we use GenAI and linguistic techniques to make sure the chatbot accurately catches what users actually mean.ResponsibilitiesOwn Dialogue Quality: Take the lead on our dialogue QA process, ensuring the flow and quality of conversations stay sharp.Refine the Customer Experience: Tailor the chatbot's conversational style to match our project's CX goals across every supported language.Train the Models: Keep our linguistic models in top shape by driving both their initial training and their continuous, day-to-day improvement.Bridge the Gap: Act as the ultimate translator between our technical development teams and the linguistic data, providing clear technical and functional guidance.QualificationsHands‑on Linguistics & GenAI Experience: A solid understanding of how to apply linguistic frameworks and GenAI techniques to map user intent.A Keen Eye for Dialogue QA: Proven experience leading quality assurance and testing specifically for conversational flows or virtual assistants.A Passion for CX: Experience tweaking conversational design to meet high customer experience standards in multilingual projects.Model Training Know‑How: Practical experience training, evaluating, and continuously fine‑tuning language models.Great Communication Skills: The ability to confidently talk tech with developers while keeping a firm grip on the linguistic side of things.
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