- Experience with end users. - Monitor and process tickets / incidents. - Act as central point of contact as part of end user support. - Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. - Maintain, configure, install, and monitor printers including centralized management software. - Perform equipment install-move-add-change operational processes as needed by the businesses. - Analyze and recommend new technology, upgrades, and services for end users. - Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. - Rotation of on-call schedule for after-hours support. - Participate in various IT and business projects. - Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable. - IT support for warehouse management (scanner and printers), where applicable. - Responsible for telephone and network socket patch management, where applicable. - Participation in the continuous improvement of existing and new helpdesk processes. - Collection and administration of documentation.