Descripción de la oferta
What is nazaríes intelligenia?
nazaríes intelligenia is a Spanish technology company focused on the development and support of software products used by organizations around the world. Our goal is to build reliable software solutions while acting as a long-term technological partner for our clients.
Over the years, we have built a strong reputation for delivering high-quality software and providing excellent support to the companies that rely on our products in their daily operations. Our team works closely with clients to ensure they can successfully implement, use, and benefit from the software solutions we help develop and maintain.
nazaríes intelligenia is also proud to be acertified B Corporation . This certification recognizes companies that meet high standards ofsocial and environmental performance, transparency, and accountability . Being a B Corp means we are committed to balancing business success with a positive impact on society, our employees, our clients, and the environment.
Our culture is based oncollaboration, continuous learning, and long-term relationships , both with our clients and within our team.Who are we looking for?
Product quality, customer satisfaction, and our team’s professionalism make the difference. To support our growing international client base, we are looking forsmart, collaborative, enthusiastic, and well-organized professionalswho want to contribute to a long-term product vision with a dynamic and start-up mindset.
This position is part of ourCustomer Success (CS) team , whose mission is to ensure that our clients have a smooth and successful experience using the software products we support.
We are looking for aTechnical Support Agent fluent in Germanto provide expert service for an IT project based inGranada . Amedium level of English is also expected .
What will your responsibilities be?
Providecustomer support servicesvia telephone and email, delivering clear and satisfactory solutions to customer inquiries while exceeding expectations.
Collaborate withinternational teamsto continuously keep your knowledge up to date.
Ensure customers are satisfied with the entirecustomer service experience , every time.
Research, diagnose, record, and analyse customer issues , providing accurate solutions.
Maintainhigh-speed interaction with the Development Teamwhen escalation or technical collaboration is required.
Work closely with theLevel 2 Support Teamto resolve more complex cases.What requirements do we seek?
You arefluent German , both spoken and written ( mandatory ).
Amedium level of Englishis assumed.
Experience intechnical supportis a strong plus.
Knowledge ofhardware, networking, routers, and mobile devices .
AnIT or other relevant technical educationis a strong advantage.
You are aquick learnerand open to working with new technologies and products.
You areflexible, a strong communicator, and good at multitasking and problem solving .
You are available for along-term position .What we offer
✔ Aprofessional and multicultural working environmentwith people from all over the world.
✔ A well-organized structure built onyears of experience in the industry , allowing all agents to benefit from our expertise.
✔ All therequired software, tools, and databases .
✔ Apermanent contract focused on a long-term relationship .
✔Health insurance
✔24 days of vacation + December 24th and 31st
✔Restaurant vouchers
✔Online training financed from 50% to 100%(Languages, AWS, Oracle, Azure, etc.)
Last but not least,team drinks a few times a month
