Descripción de la oferta
Overview
In this role you validate complex KYC/KYB cases for the Spanish market, ensuring strict Banco de España compliance. You will analyze corporate structures, ownership and onboarding documents, collaborating with AML and Fraud teams to ground decisions. You’ll engage with clients to clarify requirements while maintaining a positive customer experience. This is a meaningful, non-routine position where your work directly supports compliant onboarding at scale, helping Qonto grow in Spain.
ResponsabilidadesValidate complex customer and company profiles, including corporate structures and beneficial ownership, to make compliant onboarding decisionsReview KYC/KYB documentation across the customer lifecycle (passports, DNIs, cert. de denominación, financial statements, address proofs) including non-EU shareholdersCommunicate with Spanish clients to unblock cases, request missing documents, and explain regulatory requirements clearlyCollaborate with Anti-Financial Crime, AML, and Fraud teams on exceptions, escalations, and risk signalsIdentify bottlenecks and propose process improvements to reduce lead time (target 15 hours per validation) while maintaining 99.5% quality
Requisitos principalesCustomer operations experience in KYC/KYB, customer care, compliance, fintech, banking, or regulated operationsAnalytical rigour with ability to review complex legal documents and make structured decisionsFluent written and spoken Spanish; English as internal languageProactive ownership mindset with ability to flag bottlenecks and escalate appropriatelyAbility to prioritise under pressure and manage a queue of complex casesStrong communicationAnalytical mindsetProactive ownershipKYC/KYB processesRegulatory documentation reviewBanco de España regulatory framework
