Descripción de la oferta
BarcelonaOperations & Customer Success – Customer Service - France ð«ð· /Full-time /HybridOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).Our journey: Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools.We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.------------------------------------------------------------------------------------------------------Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona.You'll review and decide on KYC/KYB cases day-to-day. This position is based in Barcelona What you'll doReview and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job.Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team. What we're looking forDutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language.Comfortable on the phone: you're not afraid of outbound calls — you'll make several a day. An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision.Understanding of what's at stake: this isn't a call-centre job — it's a payment institution, and validate/reject decisions carry real compliance weight. What we can offer youGrowth at scale: Be part of Qonto's expansion, working in a fast-paced, growth-oriented environment. A collaborative team: Work with a team that values cooperation, communication, and continuous improvement.Real tool mastery: Build hands-on expertise with customer service tools like Zendesk, Notion, and others.Ownership from day one: A hands-on culture where you take on real responsibilities and make real decisions. Your future managerYou'll report to Francesca De Zotti, Team Leader for Qonto's Dutch and Belgium onboarding team.Her path? Francesca joined Qonto in May 2021, after previous management roles at fast-scaling companies like Meero.She brings deep experience in team management, with a focus on localising customer service to build the best market-specific user experience. Her team runs on cooperation, communication, and giving everyone room to contribute ideas.At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we've been searching for all along.By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.------------------------------------------------------------------------------------------------------On average, our hiring process lasts 20 working days. More information on our candidate journey here------------------------------------------------------------------------------------------------------ð Your security matters to usRecruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. xqbhyrx Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
