Descripción de la oferta
Kids Club Manager
Mandarin Oriental Punta Negra, Mallorca is looking for a Kids Club Manager to join our Spa & Wellness Team.
About The Job
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. We are recognised for creating world‑class properties and delivering legendary service inspired by Asian heritage while pioneering cutting‑edge luxury experiences. Set against Puerto Portals, Mandarin Oriental Punta Negra offers a vibrant, natural luxury backdrop where guests can immerse themselves in local culture through bespoke experiences, culinary journeys and rejuvenating wellness.
Responsibilities
Lead and manage the Kids Club team to ensure the highest standards of service, guest satisfaction, kids’ engagement and security.
Oversee daily operations of the Kids Club, including staffing, scheduling, inventory management and quality control.
Address guest concerns promptly, following correct procedures and guaranteeing follow‑up satisfaction.
Develop and implement innovative activities and programs that highlight the best cultural, sporting, wellness and local offerings.
Ensure that all safety procedures and hotel standards are consistently applied and maintained.
Track program success through participation metrics, guest feedback and performance, and make strategic adjustments as needed.
Collaborate with other departments to communicate activities and events effectively to guests.
Maintain comprehensive knowledge of all hotel products and services, with particular focus on Kids Club offerings.
Qualifications – Experience and Education
Secondary education with a specialization in Child Education is required.
Minimum of 3–5 years’ experience working with children in a hotel or resort, with at least 1–2 years in a supervisory or managerial role.
Pediatric First Aid and CPR certification is required.
Qualifications – Technical Skills
Fluency in both written and spoken Spanish and English is required. Additional languages are a plus.
Strong leadership and communication skills.
Flexible, proactive, creative, with a sense of humour.
Ability to develop and motivate a team, ensuring engagement, training and performance.
Our Commitment to You
Learning & Development – Unique programmes are designed for your career growth.
MOstay – Complimentary nights and attractive rates on rooms for you and your loved ones worldwide.
Health & Colleague Wellness – A variety of health benefits and wellness programmes are offered globally.
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