Descripción de la oferta
We are seeking a Full-time IT Support Technician to join our team in Barcelona. The ideal candidate must be local and will possess a strong interest in and 4-yrs. of previous experience in providing technical support to end users, exceptional customer service skills, and a good understanding of troubleshooting and maintaining hardware, software, and applications.
* When scheduling an interview understand that the times will be in (PST) as the company is based in California. *
We are a U.S.-based company seeking a full-time IT Support Technician to support a customer located in Barcelona, Spain. This is an on-site role based in Barcelona. The ideal candidate has approximately three years of experience providing technical support to end users, strong customer service skills, and a solid foundation in supporting hardware, software, and applications in a professional environment.
In this role, you will provide day-to-day technical support for end users by resolving computer hardware and software issues. You will support Microsoft Windows 10 and 11 systems, Microsoft 365, and the Microsoft Office productivity suite. You will assist with basic Windows Server and Azure Active Directory (Microsoft Entra ID)–related tasks and work within a TCP/IP LAN and WAN environment. You will manage and respond to support requests using Jira Service Management, clearly communicate issues and solutions to users, and maintain a high standard of professionalism and service.
This position requires consistent on-site presence during standard business hours in Barcelona. Occasional travel may be required.
Candidates must be fluent in English and comfortable working in a customer-facing environment. You should have prior hands-on experience in IT support or a strong technical foundation in hardware, operating systems, and application support. Familiarity with HTML, CSS, Java, and/or C++ is helpful but not required for day-to-day responsibilities. Strong interpersonal skills, reliability, and the ability to work independently are essential.
This is a full-time, in-person position based in Barcelona. If you enjoy supporting users, solving technical issues, and providing reliable day-to-day IT assistance, we encourage you to apply.
Responsibilities:
- Assist in providing technical support by troubleshooting computer hardware and software issues.
- Travel to customer location to provide onsite support
- Support Microsoft Windows 10, 11 and Microsoft 365 environments.
- Gain experience working within a TCP/IP LAN/WAN environment.
- Utilize the Microsoft Office Product Suite effectively.
- Assist in diagnosing issues and providing clear, actionable advice to users.
- Support, troubleshoot and debug software applicatons
- Maintain a high standard of customer service and interpersonal skills.
- Ensure daytime availability for responding to support requests.
Requirements:
- Fluent English
- Basic knowledge or experience in providing technical support.
- Must have an automobile
- knowledge of html, css, Java and/or C++
- Familiarity with Microsoft Windows 10 and 11.
- Basic Windows Server and Microsoft Active Directory knowledge
- Proficiency in the Microsoft Office Productivity Suite.
- Excellent customer service and interpersonal skills.
- Basic understanding of hardware, software, and application troubleshooting.
- Daytime availability.
If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!
Job Type: Full-time
Pay: 26.00€ - 28.00€ per hour
Expected hours: 40.0 per week
Work Location: In person
