Descripción de la oferta
Position: Systems Analyst, Laboratory Applications
Manage the routine activities and configuration related to all laboratory applications
Effectively manage projects to completion on time and on budget
Provide high-level customer service, promptly responding to end user requests for support, including troubleshooting, problem solving, report development, training, or system enhancements and correction testing
Perform disaster recovery testing and documentation
Provide onsite support to local CTI employees for computer system hardware, software, and telecommunications
Assist with testing and validation
Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget
Ability to work within project budgets and complete deliverables in a timely manner
~ 5 years of experience managing Information Technology systems
~ Working experience with SQL and reporting systems
~ Bachelor’s degree or equivalent in Computer Science or Information Technology
~ Experience in a help desk environment
For that reason, we treat our team members with the respect they deserve, and our numbers show it:
We support career progression – We Believe in promoting from within and we have a structured mentoring program and program for recent graduates to provide the support employees need to move forward
We value education and training – We provide tuition assistance, partner with universities and colleges to create programs in our field, and have a dedicated training department
We support a work-life balance and the importance of time with family by offering generous vacation time, a hybrid work from home schedule, and paid parental leave.
We think globally and act locally – With employees across 60 countries, we have global reach but maintain culture and connections to the local communities in which we work.
