Descripción de la oferta
Do you enjoy solving IT issues and helping colleagues get back to work quickly? Do you thrive in a role where good service and technical know-how go hand in hand?Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.We are looking for an IT Supporter to join our team in Malaga and provide IT support to colleagues across BESTSELLER. You will be based at our Malaga office, while your support will primarily take place by phone and chat. If you enjoy troubleshooting, helping people and finding practical solutions, this could be your next opportunity.YOUR TEAMYou will join BESTSELLER TECH Service Desk, a team of nine colleagues based across Finland, Denmark and the Netherlands. Together, we support BESTSELLER colleagues with their everyday IT needs and work to make sure issues are handled quickly and consistently.You will report directly to People Lead, Jeppe Habekost Holmstoel Rounborg, and work closely with colleagues across the team. Knowledge sharing and collaboration are an important part of how we support each other and continuously improve our way of working.YOUR ROLEAs an IT Supporter, you will be one of the points of contact when colleagues need help with IT-related issues. Although you will be based at our Malaga office, your support will primarily be provided by phone and chat to colleagues across BESTSELLER.providing first-level IT support and troubleshooting to colleagues by phone and chathelping colleagues with IT equipment, workplace setups and everyday technical issuesregistering and following up on support cases and ensuring relevant documentation is kept up to dateguiding colleagues towards relevant self-service options and sharing knowledge within the teamcontributing to consistent support practices and improvements across the teamYour BenefitsYou will take on a hands‑on support role where your work directly influences the everyday IT experience of your colleagues.a varied IT support role with contact to colleagues across BESTSELLERthe opportunity to work with a broad range of IT issues, equipment and systemsclose collaboration and knowledge sharing with IT Support colleagues across countriesthe opportunity to develop your technical and service skills through practical experienceYOUR PROFILEYou enjoy helping people and finding practical solutions to their IT challenges. You communicate clearly, work systematically and remain calm when several support requests come in at the same time.have an IT support education or equivalent practical experiencehave hands‑on experience with IT support, preferably from a service desk or similar environmentare confident working with Windows 11 and macOShave solid experience with Microsoft 365communicate clearly and professionally in English, both written and spokentake a service‑minded approach and enjoy helping colleagues solve their IT issuesLocation:Malaga, SpainAbout Bestseller TechWe are more than 400 people strong, located in Denmark, Spain and Rwanda. We are excited about what we do, but there’s more to us than our tech stack. We are young at heart and thrive in a flat organization. Our teams are agile and empowered with end‑to‑end responsibility. We want to be at the frontier of the newest technologies, and we move forward together. Every day. If you want to play a significant part in empowering our business, then welcome to BESTSELLER TECH. xcskxlj BESTSELLER TECH is part of the worldwide fashion company BESTSELLER. For more information, please go to J-18808-Ljbffr
