Descripción de la oferta
The Head of Admissions leads the full admissions process with a focus on both exceptional customer experience and data-driven enrolment success. This role requires a professional who combines warmth, empathy, and relationship-building skills with strong organisational and analytical abilities.The successful candidate will be responsible for managing the admissions pipeline using a consultative approach—guiding families through their journey from initial enquiry to enrolment—while maintaining accurate and up-to-date records in the school's CRM system.Working as part of the administrative and leadership team, the postholder will ensure that every interaction reflects the school's values and high standards of professionalism, contributing to a positive public perception and the continued growth of the school.KEY RESPONSIBILITIESLead the admissions process from first contact to enrolment, providing a professional, consultative experience to prospective families.Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.Manage interviews, tours, and meetings with new families, ensuring timely and effective follow-up.Use the school's CRM to record and track all enquiries, ensuring data accuracy, timely updates, and regular reporting.Analyse conversion rates, enquiry sources, and competitor activity to improve strategy and performance.Coordinate entrance tests, evaluations, and other admissions requirements.Collaborate with the marketing team to design and support campaigns and events that promote the school.Provide clear KPI and performance reports.Ensure excellent communication with families, colleagues, and stakeholders at all times.The above details are not exhaustive. The postholder may be required to undertake additional tasks or responsibilities reasonably assigned by the Leadership Team. This may include assisting in the creation and design of marketing materials, organising open days and school events, and providing general administrative support where needed.Essential Skills & ExperienceProven experience in school admissions, customer service, sales or a related field.Strong consultive sales skillsHighly operational mindset with the ability to thrive in a fast-paced, multi-site environment.Strong analytical skills, with experience working with CRMs (HubSpot desirable) and data reporting tools.Excellent communication skills in English and Spanish.Ability to build strong relationships across teams and senioritylevels.Energy, enthusiasm and a proactive attitude.Personal QualitiesBelieves in the value of a structured admissions process and applies it consistently.Passionate about continuous improvement, seeking small but meaningful changes that enhance performance.Able to maintain and elevate team morale while introducing new ideas or improvements.Data-driven and detail-oriented.Hands-on, supportive and willing to "roll up sleeves" when needed.Highly organised, efficient and able to manage multiple priorities. xsgfvud Values collaboration, positivity and a strong service mindset.What we offer:Competitive salary packageA stable, long-term career opportunityFree tuition for employees' children at our schools
