Housekeeping Supervisor
Mandarin Oriental Punta Negra, Mallorca is looking for a Housekeeping Supervisor to join our Housekeeping Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.
About The Job
Based at Mandarin Oriental Punta Negra, Mallorca, as the Housekeeping Supervisor you will be responsible for inspecting guests’ rooms and ensuring high standards of cleanliness and service.
Duties

Supervise and inspect guest rooms, corridors, and public areas, ensuring they meet luxury service standards.
Monitor and ensure adherence to SOPs and LQA standards.
Coordinate daily housekeeping operations, assigning rooms and tasks to attendants.
Monitor room status updates, working closely with the Front Office to ensure timely check‑ins and check‑outs.
Report maintenance and repair needs, ensuring room functionality and guest comfort.
Conduct daily briefings with the housekeeping team, communicating priorities and expectations.
Perform any other reasonable duties as required by the Executive Housekeeper.

Qualifications

Minimum 1–2 years of experience in housekeeping within a luxury hotel or high‑end hospitality environment, with at least 1 year in a supervisory position.
Effective communication skills in English and Spanish (additional languages are a plus).
Flexibility to work shifts, including evenings, weekends, and holidays.
Well‑groomed appearance and adherence to the hotel’s grooming standards.
Familiarity with luxury housekeeping standards, cleaning procedures and guest service expectations.
An independent and proactive approach.

Our Commitment to You

Learning & Development – Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness – Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Hospitality

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