Descripción de la oferta
Job Description
What you’ll do
We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.
You will:
Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
Provide accurate information about hotel facilities, services, events, and local attractions.
Anticipate guest needs and personalize their experience by recognizing preferences and requests.
Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
Monitor public areas to ensure cleanliness, organization, and guest comfort at all times.
Stay informed about daily events, hotel activities, and local recommendations.
Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
Proactively engage with guests to enhance their overall experience and promote hotel services.
Qualifications
What we are looking for...
You’re studying a bachelor’s or master’s degree in hospitality or a related field.
You have the possibility to sign an agreement with your school for a period of preferably 6 months.
You have proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook.
Ability to multitask, work in a fast‑paced environment, and maintain high-level attention to detail.
Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable.
Proactive, positive, energetic, empathetic team player with a passion for hospitality.
Previous customer service experience or interest in upscale/luxury hotels is a plus.
You make people feel good – your team, guests, and colleagues alike – and make a positive impact.
You understand and embrace SLS brand values, learn quickly, and adapt to our unique culture.
You are humble, open to ideas, leave your ego at the door, and help get things done.
You’re up for doing things differently, trying (almost) everything once, and joining a team that works hard, supports each other, and has fun.
Additional Information
What's in it for you...
The opportunity to join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
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