Descripción de la oferta
Company Description
Abercrombie & Fitch Co. es un minorista omnicanal especializado en ropa y accesorios para niños y jóvenes, con un surtido adaptado a las necesidades específicas de su estilo de vida. La compañía opera más de 750 tiendas bajo marcas como Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister y Gilly Hicks, y cuenta con plataformas de e‑commerce en abercrombie.com, abercrombiekids.com y hollisterco.com.
Job Description
El Key Lead es responsable de asegurar que todos los clientes reciban una experiencia de calidad en la tienda. Actúa como supervisor de piso, brinda orientación y formación a los asociados de la marca y asegura que las operaciones de la tienda se desarrollen de manera efectiva. Es parte del equipo de liderazgo de la tienda y está encargado de impulsar el rendimiento a través de la mejor experiencia al cliente y la consecución de objetivos diarios.
Responsibilities
Product knowledge and brand awareness
Business understanding and proactive thinking
Attention to detail in visual displays and asset protection
Use of register and point‑of‑sale systems
Application of digital system skills
Coaching and guiding Brand Reps and Stock Associates
Maintaining effective store operations
Availability at least 20–25 hours per week, including Saturdays, Sundays, and certain holidays; hours may increase during peak periods
Qualifications
Minimum high school education (E.S.O. or equivalent)
At least 1 year of retail experience (preferred)
CEFR B2 fluency in English and Spanish (required)
Customer‑focus mindset and strong communication skills
Proficiency in fashion trend knowledge and trend awareness
Assertiveness, flexibility, adaptability, and multitasking abilities
Ethical professional conduct and strong work ethic
Benefits
Quarterly sales incentive bonus
Merchandise discount for employees
Flexible schedule
Opportunities for career advancement
Opportunity to become a brand affiliate
Training and development programs
Comprehensive benefit programs aligned with company culture and values
Abercrombie & Fitch Co. is an Equal Opportunity Employer. Any job offers for this role may be subject to work‑visa requirements.
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