Descripción de la oferta
Do you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancementsWork with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.RequirementsMandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate SpanishBasic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-orientedWe offerContract through temporary agency and wide possibilities of job stabilityFull day of 40h per week from Monday to Sunday (5 working days)Good work environment and development in a multicultural and dynamic environment
#J-18808-Ljbffr
