Descripción de la oferta
Mandarin Oriental Punta Negra, Mallorca looking for a Head Bartender to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. About the job Based at Mandarin Oriental Punta Negra, Mallorca, as the Head Bartender you will be responsible for delivering an outstanding and creative beverage experience. This role involves leading by example in daily bar operations, supporting outlet team members as required, and ensuring all operational tasks are carried out to the highest standards under the guidance of the respective managers and supervisors. Key Responsibilities Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests. Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non‑alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics. Be able to personally interact and recommend suitable drinks for guests. Handle effectively any kind of customer complaints – verbal or written – and report to managers without fail. Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared to work as efficiently as possible. All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service. Assure that all beverages, such as wines or juices are fresh and in good order to be served. Create new mixed drinks, cocktails and mocktails for promotional activity and new menus. Drive humble competitions within the Bar team to create innovative drinks around a e.g. certain spirit or themes. Take on the bar and cocktail experience for Banqueting events or private events in all areas of the hotel as requested. Be knowledgeable in offering and serving cigars as per standards. Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods. Assist in carrying out monthly inventories together with the Finance team. Taking full responsibility for the S & S related matters in the bar areas. Operate the required steps on the POS system to process food and beverage orders. If requested being able to carry out cashiering and daily cash and credit collections. The Head Bartender will support service team in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment. Any other reasonable tasks as assigned by the outlet manager, including assisting other outlets. Experience and Education Degree in Hospitality Management or similar. At least 2‑3 years’ experience in a similar role within luxury hospitality. Experience leading teams in Food & Beverage departments. Technical Skills Communicate well with colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication. Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks. Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest. Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOHG. Have a natural, warm smile and a friendly and passionate approach towards guests. Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions. Report guest’s preference to superiors and act upon them whenever known. Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you? #J-18808-Ljbffr
