Descripción de la oferta
Guest Service Line – Gran Meliá Victoria
We are seeking a passionate Guest Service Line professional to provide outstanding customer service and support within our luxury hotel in Palma de Mallorca.
Benefits
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Enjoy flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.
Responsibilities
Answer internal and external calls following Gran Meliá quality standards.
Manage and route requests, incidents, and guest needs.
Provide information on hotel services and facilities.
Coordinate requests with Reception, Housekeeping, Room Service, Maintenance, and Concierge departments.
Follow up on requests to ensure proper resolution.
Manage restaurant reservations, special services, and guest experiences.
Record incidents and requests in corporate systems.
Promote a personalized experience focused on customer satisfaction.
Qualifications
Education in Tourism, Hospitality, or related fields.
Previous experience in customer service, hotel reception, Guest Experience, or a call center.
High proficiency in Spanish and English (knowledge of other languages, especially German, is a plus).
Excellent communication skills and customer‑orientation.
Ability to work in a team and manage multiple tasks simultaneously.
Proficiency with computers and hotel management systems.
Positive attitude, proactive, and passionate about service.
Equal Opportunity Employment
At Meliá Hotels International, we promote equality between women and men in the workplace and are committed to fostering a culture of effective equality and inclusion. We reject any discrimination related to disability, race, religion, gender, or age, and we value diversity and inclusion as essential to our global success.
We also commit to sustainable growth in our sector through a socially responsible human team. Our motto is “Towards a sustainable future, from a responsible present”.
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