Descripción de la oferta
Empresa: NH Hotel Group
Ensure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, ways of working and interacting. Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
Lead by example: the guest is our number 1 priority. Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
Be visible for the guest at all times and help resolve their doubts.
Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response.
Make sure that the specific requirements are correct and coordinate them with the corresponding department.
Coordinate together with the General Manager the selection of special attentions and supervise their correct distribution.
Book and manage the requests for both internal and external services (restaurants’ reservations, car rentals, massages, etc.).
Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences in a proactive way during their stay and in future occasions.
Be in contact with the guests in order to find out how to assist them even better in their next stays.
Ensure that the NH Collection brand is a reference of elegant and sophisticated atmosphere that exceeds the expectations of our guests. Make them feel inspired by sharing stories and through details and surprises:
Be the Ambassador of the Collection Brand.
Have a thorough knowledge of the facilities and services of the hotel, as well as the team behind (Chef background, etc…).
Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out…..) explaining memorable details and stories behind the scenes.
Build customer loyalty and advocacy through the enhancement of products and services offered by the hotel (BRILLIANT BASICS and more).
Be the best host that customers have experienced during a hotel stay.
Ensure that the guests feel accompanied during their stay, as well as connected with their city of destination:
Have a thorough knowledge of the services offered in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.) and key contacts.
Coordinate (together with the General Manager) the preparation of communications regarding the events that could be of interest for the guests.
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