Descripción de la oferta
About Olala!Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.Your roleWe are considering a Guest Host - Front Office, with barista orbartender skills, responsible for providing professional and attentive guest services while managing front desk operations at our hotel in Calella (Maresme).This role combines guest-facing reception duties with high-quality beverage preparation and service, creating a welcoming and social atmosphere in shared hotel spaces.The position requires autonomy, strong organizational skills, and a commitment to operational excellence, ensuring guests enjoy a memorable stay.Your Journey- Serve as the primary point of contact for guests in common areas, delivering warm, friendly, and personalized service.- Prepare and serve coffee, specialty beverages, cocktails, and other drinks following hotel standards and recipes.- Manage front desk tasks independently, including reservations, check-in/check-out, and guest services according to hotel policies.- Create a welcoming environment by engaging with guests, anticipating needs, and enhancing their overall experience.- Monitor stock levels, assist with inventory control, and communicate restocking requirements.- Handle guest complaints calmly and professionally, ensuring timely resolution.- Ensure accuracy in billing, payments, and guest profiles.- Maintain security protocols, guest confidentiality, and operational procedures.- Keep the front desk area organized, clean, and visually appealing at all times.- Collaborate effectively with hotel teams across departments and shifts.- Participate actively in training sessions and continuously develop knowledge of hotel operations, local attractions, beverages, service techniques, and hospitality standards.What do you bring to your trip- This role will required to be a multi-skilled hospitality professional responsible for delivering a seamless and personalized guest journey by combining front desk, customer service, and food & beverage support functions.- English and Spanish domain.- This role operates within a flexible, guest-centric environment where traditional reception duties are integrated into social and shared spaces such as the lobby and coffee area.Diversity and SustainabilityAt Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.We look forward to receiving your application!For more information about Olala! visit Olala.Com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!#J-18808-Ljbffr
