Descripción de la oferta
Empresas: Los Monteros What's the internship? As Guest Experience Agent in training, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. Your day-to-day • Welcome guests in a friendly, prompt and professional manner. • Accommodating general and unique requests. • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. • Provide information on hotel services and facilities. • Answer phones in a prompt and courteous manner. • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you? • Bachelor's degree in hospitality or related field. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG's training tool. • Uniform and laundry service. • Meals whilst on duty. • Cool work environment and lots of fun ?? Requisitos :
