Descripción de la oferta
Job Description
UL Solutions is committed to making the world safer, more secure and more sustainable. With more than 15,000 employees across 35+ countries, our strength comes from deep technical expertise and a shared purpose. As we build our new Global People Operations team, we are introducing a critical role to modernise and elevate how benefits administration is delivered across the organisation.
The Benefits Operations Manager will lead the operational delivery, optimisation and evolution of our benefits administration processes within People Operations (excluding US/Canada). This role will define the benefits administration strategy, build a multiyear roadmap, and lead the execution of end‑to‑end improvements across countries. You will focus on standardising work, improving service quality, reducing manual effort, and ensuring a seamless employee experience across our global benefits programmes.
Responsibilities
Strategy and Roadmap
Develop a global benefits administration strategy and multiyear roadmap that aligns with Total Rewards objectives and People Operations standards.
Establish a clear operating model for how benefits administration is delivered across countries, including roles, responsibilities and service boundaries.
Identify opportunities to centralise, simplify and modernise processes, balancing global consistency with local regulatory needs.
Operational Leadership
Lead and manage the benefits administration work that sits within People Operations, ensuring accurate, timely and compliant delivery across all inscope countries.
Oversee day‑to‑day operations including enrolments, life events, corrections, escalations, audits and vendor interactions.
Build standard operating procedures, workflows and documentation that support consistency and scalability.
Process Transformation and Automation
Assess current processes to identify pain points, manual work, data quality issues and decentralised practices.
Lead transformation initiatives to automate and streamline work using HR system capabilities, integrations, self‑service tools, case management, dashboards and workflows.
Partner closely with HRIS and Total Rewards to improve self‑service and system capabilities, resolve defects, enhance data flow and optimise configuration.
Governance, Compliance and Risk Management
Ensure benefits administration processes adhere to global standards and local legal, tax and regulatory requirements.
Partner with Compliance, Legal and Total Rewards to proactively identify risks and implement controls.
Conduct periodic audits and reporting to validate accuracy and mitigate operational risk.
Cross Functional Partnership
Serve as the operational liaison to Total Rewards to support program design, annual enrolments, vendor relationships and employee communications.
Partner with Payroll to ensure accurate deduction processing and timely issue resolution.
Work with Regional People Operations teams to transition work into the global model, ensuring smooth handovers and clear change management.
Metrics and Continuous Improvement
Develop and maintain benefits operations KPIs and dashboards to measure quality, service levels, cycle times, error rates and employee satisfaction.
Use insights to drive continuous improvement, inform investments and prioritise enhancements.
Ensure service standards and SLAs are clearly defined, monitored and met.
Conduct and analyse surveys on benefits programmes of other employers and inform management of trends and developments.
Research, develop and implement new and modified benefits plans, programmes and policies and cost‑saving measures.
Act as liaison with insurance carriers, actuaries, benefits consultants and other agencies.
Select consultants and other service providers.
Respond to and resolve employee complaints and appeals regarding benefits plan provisions and advise, approve or deny exception requests.
Manage the performance of direct reports by developing accountabilities, establishing performance objectives, providing feedback and guidance and ensuring that all policies are understood and adhered to.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Perform other duties as directed.
Qualifications
University degree in HR, Business Administration, or a related field.
8+ years of progressive HR or benefits administration experience, including at least 3 years leading global or regional benefits operations.
Deep knowledge of benefits administration processes, vendors, annual enrolment cycles, regulatory requirements and operational best practices.
Demonstrated experience standardising, centralising and modernising benefits processes across multiple geographies.
Strong understanding of HRIS systems (Oracle and ServiceNow preferred), integrations and workflow automation.
Proven ability to lead complex operational changes in a large, matrixed organisation.
Excellent communication skills with the ability to influence partners across Total Rewards, HRIS, Payroll and regional HR teams.
Strong analytical skills with the ability to interpret data, identify trends and drive performance improvements.
Continuous improvement mindset with a drive for operational excellence, scalability and service quality.
Ability to manage competing priorities, adapt quickly and navigate ambiguity.
What we offer
Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. Salary range varies by location and local market conditions. It is based on multiple factors, including job‑related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 10% of base salary. You’ll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.
Disclaimer: This role is gender‑neutral and open to all qualified applicants, regardless of gender identity or expression.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands‑on support, we are always finding new ways to deliver a better employee experience. We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.
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