Descripción de la oferta
German Speaking Technical Product Expert – Spain (100%
Remote / Barcelona) We are looking for a German-speaking Technical
Product Expert to join our team in Spain. This is a full-time,
permanent position (Mon–Fri, 39 hours/week, 09:00–18:00) with a
base salary of €22,500 gross per year, plus a performance bonus of
up to €2,400 gross per year. You can work 100% remotely from
anywhere in Spain or from our Barcelona office. About the role You
will provide high-quality technical support to customers by email
and phone. You will handle inquiries about operations,
installation, troubleshooting, and product maintenance, with a
focus on building strong, long-term client relationships. Key
responsibilities Deliver technical training to OEMs and assemblers
Guide clients through diagnostic procedures, using software tools
or step-by-step verbal instructions Consult with users to
systematically resolve issues Manage OEM claims and escalate cases
to internal teams when needed Coordinate with logistics on parts
pick-up and replacement shipments Feed product knowledge and field
data into corrective actions and continuous improvement Prepare
detailed customer reports tracking technical improvement actions
What we are looking for Fluent German and advanced English Minimum
3+ years in a dedicated customer service or technical support
environment Strong interpersonal skills and a professional phone
and face-to-face manner Proven ability to listen, understand
customer requirements, and deliver solutions Working knowledge of
MS Dynamics 365, SAP, and the MS Office package Analytical skills
and logistics knowledge Mechatronics or bike industry experience is
a strong plus Availability to travel to visit key customers when
required High school diploma or higher What we offer Competitive
compensation: €22,500 gross base salary plus up to €2,400 gross
performance bonus Permanent contract with a standard schedule
Flexibility: 100% remote anywhere in Spain or in our Barcelona
office Fully paid initial training on company products and ongoing
career development #Hiring #TechnicalSupport #CustomerService
#RemoteJobs #Spain #GermanSpeaking #Barcelona
