Position OverviewWe are currently looking forGerman-speakingCustomer Support Agents to join a fast-growing team inMadrid. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online. Main Responsibilities Provide support to high-level clients via chat, email, and phone. Assist customers with the self-serve advertising platform and related tools. Deliver pre- and post-sales support for digital advertising products. Troubleshoot and resolve technical issues, such as bugs or delivery errors. Communicate updates and resolutions to clients in a timely and professional manner. Identify opportunities for customers to enhance their advertising performance. Gather client feedback and share product insights to improve user experience. Candidate Profile Fluency in German(mandatory) and English C2. Strong communication, problem-solving, and interpersonal skills. Basic technical proficiency and computer skills. Ability to manage multiple tasks in a fast-paced environment. A team player with a proactive and customer-oriented mindset. Previous experience in customer support or digital marketing is valued but not required. Compensation & Benefits Package Competitive monthly salary Performance-based bonuses Health insurance and employee discounts Meal allowance Full training provided and paid Real career progression opportunities in a leading industry Necessary Documentation NIE or European Passport, NAF, Spanish