Descripción de la oferta
Genesis Service BDCCardinaleWay Genesis of Corona is seeking a motivated and customer-focused Service BDC Representative to join our team. This role is responsible for handling inbound and outbound customer communications, scheduling service appointments, following up on missed opportunities, and supporting the service department in driving customer retention and revenue growth.The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment.Key ResponsibilitiesAnswer inbound service calls, emails, texts, and online inquiries promptly and professionallySchedule service appointments accurately and efficientlyConduct outbound calls for appointment confirmations, follow-ups, recalls, declined services, and maintenance remindersRe-engage lost or inactive service customersMaintain detailed and accurate customer records in CRM and DMS systemsMeet or exceed daily, weekly, and monthly performance metrics (appointments set, show rate, etc.)Coordinate with service advisors and management to ensure seamless customer experienceHandle customer concerns and elevate when necessaryFollow dealership call scripts, processes, and compliance guidelinesQualificationsPrevious BDC, call center, or automotive service experience preferredStrong phone communication skills with a positive, professional toneExcellent organizational and multitasking abilitiesBasic computer skills and experience with CRM systemsAbility to work flexible hours, including some evenings and Saturdays if requiredHigh school diploma or equivalent requiredCompensation & BenefitsCompetitive base pay + possible performance bonusesPaid trainingHealth, dental, and vision insurancePaid time off401(k)Employee discountsWhat We OfferSupportive team environmentGrowth and advancement opportunitiesi>Performance-driven cultureEstablished customer baseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
