Descripción de la oferta
Descripción del trabajo
Job Responsibilities / Role
Provide 1st and 2nd line eTrading support, including incident management and resolution.
Support trading products such as Bonds (Credit/Govies), Inflation linked, and Swaps.
Manage user requests and resolve incidents in collaboration with team members, Service Managers, and relevant Development & Platform teams.
Offer functional and technical assistance to users.
Participate in problem management with Development & Platform teams to address recurring system issues.
Document incidents/requests and develop the knowledge database.
Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring.
Assist in the application lifecycle, including project completion, testing, and resource tracking.
Remain involved throughout the analysis and development process to provide early feedback on usability and functionality of the feature being developed.
Skills Required
Strong understanding of financial markets and products, particularly Fixed Income (FI).
Experience with ION Marketview Platform and TOMS.
Proven background in IT for capital markets and electronic trading workflows (D2D and D2C).
Extensive experience providing technical support for Fixed Income Desks within an Investment Bank.
Capable of working in a fast-paced, high-pressure environment supporting mission-critical applications. xcskxlj
Excellent client focus, analytical, problem-solving skills, and ability to handle pressure.
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