Descripción de la oferta
JOB SUMMARY: Welcomes and registers guests, establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.SHIFTS:1st and 2nd shift necessaryFRONT DESK DUTIES:- Welcomes guest by greeting, answering questions, responding to requests.- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.- Conveys information to guest by receiving/transmitting messages, mail, packages, etc.- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.- Maintains records by entering room and guest account data.- Makes hotel and other reservations by checking availability and confirming requirements.- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.- Performs all other duties as assigned by managementQUALIFICATIONS:· Advance cashiering skills· 1-2 years experience as a Front Desk Agent preferred· Must possess strong organizational skill.· Ability to multitask· Ability to cope with stress, showing self-control during extreme situations· PHYSICAL REQUIREMENTS:· Lift up to ten (10) pounds, unassisted· Sit and/or stand for long periods.Job Types: Full-time, Internship, ContractWork Location: In person
