Fraud Activity Agent French & English Speaker (Full-Time, Barcelona)Join a dynamic team dedicated to protecting customer trust and ensuring operational integrity. As a Fraud Activity Agent, you'll play a key role in investigating suspicious activity, verifying documentation, and resolving cases with precision and empathy. What You'll Do Initiate and manage investigations on suspected fraud cases using internal tools and macros Collect and verify customer documentation to confirm or dismiss fraud Ensure timely follow-up and resolution within defined case timelines Escalate or de-escalate tickets based on documentation status and procedural guidelines Maintain accurate records and contribute to process improvements What You Bring Proficiency in French (bilingual or native) and advanced English Strong interpersonal skills: active listening, empathy, adaptability Experience in customer service and conflict resolution Ability to troubleshoot complex issues and provide root-cause insights Familiarity with CRM systems, parcel tracking tools, and OS-level topics (iOS, Android, Windows) Initiative to lead improvements and support SLA optimization Deep understanding of internal workflows and operational tools Why You'll Love It Here Full-time contract (39 hours/week) / Monday to Friday from 9am - 6pm Office based in vibrant Barcelona Paid training and onboarding Career development programs and specialized courses Referral bonus for helping us grow the team A diverse, inclusive, and people-first culture that values authenticity and growth Even if you don't meet every requirement, we encourage you to apply. Were committed to finding the right fit and helping you thrive whether in this role or another opportunity within our team.