Descripción de la oferta
Company Description Rank International, part of The Rank Group, is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 3 leading brands: YoCasino, YoBingo and YoSports Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another. We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV! With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets! Job Description This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work. As a Payments and Fraud Analyst, you will be part of the Customer Operations team and report to the Payments and Fraud Team Manager. Your role is to carry out daily checks on customer accounts, payments, and activity to identify fraud and financial risk, and to ensure all processes follow regulatory requirements. This is a hands-on role involving daily monitoring, alerts, reports, and manual checks, as well as close cooperation with the Customer Service team. Key Responsibilities Review customer accounts daily to identify potential fraud, risk, or unusual activity Monitor system alerts and reports and take appropriate action Process customer payments, deposits, and withdrawals Handle and resolve