Descripción de la oferta
Murphy AI is a next-generation debt collection platform powered by artificial intelligence , designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution . At Murphy AI, we’re tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments . As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward About the Role Murphy is building the AI platform that powers debt collection for some of the world's leading banks, telcos and utilities. We're looking for a Forward Deployed Engineer based in Barcelona who will play a key role in building and deploying Murphy across the Middle East and Arabic-speaking markets . You’ll sit within our Barcelona team, working closely with Product, Engineering, Deployment and Revenue, while spending significant time working directly with customers and prospects across the region. This means regular travel to the Middle East to run discovery sessions, support deployments, solve complex customer problems and build strong relationships with the teams using Murphy. You’ll operate at the intersection of engineering, product and customer success . You’ll understand how a customer's business works, translate complex requirements into technical solutions, build and configure those solutions, and make sure Murphy delivers measurable value in production. This is a highly autonomous role. You’ll be expected to get close to the customer, figure out what needs to be done, and make it happen. Responsibilities Deliver technically robust client configurations Ensure every deployment is technically correct, properly scoped, and aligned with agreed requirements before going live. Own configuration quality end-to-end - no silent workarounds, no fragile setups. Optimize agent performance through structured iteration Continuously analyze performance metrics and improve voice agent and communication flows. Use data to identify patterns, diagnose issues, and implement measurable improvements. Act as the technical counterpart to clients Participate in client meetings as the product and systems expert. Clearly explain architecture, constraints, trade-offs, and product capabilities. Set expectations without overpromising. Provide structured product feedback Identify when challenges stem from configuration vs. product gaps. Raise structured product requests with clear context, impact, and proposed direction. Collaborate with Product and Engineering to improve the platform. Design scalable, reusable solutions Ensure configurations are maintainable and scalable across clients. Avoid one-off solutions that create downstream technical debt. Requirements Native Arabic speaker with fluent English. Based in Barcelona and comfortable with international travel, particularly to Dubai. Background in Data Science or Data Analysis. Strong technical foundations and the ability to write and understand production-quality code . Comfortable working directly with customers and translating business requirements into technical solutions. Deep product and systems understanding: Ability to reason end-to-end about data flows, architecture, dependencies, and system behavior. You think structurally, not reactively. Analytical and performance-driven thinking: Comfortable working with KPIs, performance metrics, and iteration cycles. Uses data to guide improvements, not intuition alone. Extreme ownership of configuration quality: Holds a high bar for technical correctness and long-term maintainability. Takes responsibility for outcomes, not just tasks. What we offer Salary : €35.000-€75.000+ gross/year from entry to senior levels We aim to pay fairly and competitively based on skills, experience, and #J-18808-Ljbffr
