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Client:
Kardex
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
510357820754257510432460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
Responsibilities:

Preventative & corrective maintenance of Kardex systems & solutions
Complete jobs in a timely manner according to set quality standards
Customer training (Operator, Health & Safety, Maintenance, etc.)
Generate leads
Administrative management tasks (reporting, personal spare parts inventory, etc.)
Provide remote diagnostics (via phone or remote connection)
On-call service to customers
PLC troubleshooting & diagnostics
Basic Software troubleshooting
Understand, promote and advise on Kardex Remstar products and services

Main Accountabilities:

Adhere to local Health and safety regulations
Positively represent the company with all external & internal stakeholders
Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
Act as a trusted advisor

Profile:

Training/Education: Good general standard of education, Mechanic/Electronic/Electrical degree or training, CompTIA A+ or similar experience
Professional Experience: Experience in field customer service, familiarity with diagnostic methods, basic computer skills, technical/mechanical/electronic experience, experience with interfacing and integrating mechatronic machines into software systems like warehouse management and ERP, experience in industrial communication (Field bus, Ethernet, etc.), experience with onsite health and safety
Leadership/Other: Excellent communication skills, customer-oriented, confident, assertive team player, good interpersonal skills, ambitious, willing to travel, service-minded, English CEFR Level B1 (intermediate), B2 (upper intermediate); German/other languages valued; local language proficiency
Mechanical/Electronic Training: Familiar with diagnostic methods, troubleshooting skills, basic software programming knowledge, logistics knowledge/experience a plus, ability to work at height, willingness to travel, car license

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