Descripción de la oferta
Field Service Team ManagerEvery day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.About the jobAlfa Laval Iberica is looking for a new Field Service Team Manager for Service Operation Organization reporting directly to the Field Service Manager.As Field Service Team Manager, you will lead the Service transformation in a team almost than 10 Field Service Technician, for decanters and heat exchangers jobs. The main responsibilities will be to bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team.Support and coordinate team members to:- Create an excellent customer experience- Meet the Service market demandsThe main tasks will be:Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindsetDevelop, motivate, and coach direct reports and secure a proper competence development Conduct FSE’s employee reviews, include competence profile and skills matrix updates accordinglyEnsure effective management of people in remote areasSometimes you will have to Execute all services of our 360º service portfolio on specific products, modules and systemsWork together with Service Coordinator for planning the field service activities and selecting FSE’s with the correct skills for right and complex jobsWho you areA person who has high business acumen, customer focused mindset and sales oriented,Persistent, flexible, and resilient, with high level of energy and pro-activeness.Passionate about leading, developing, and motivating teams, and a change driver, making and executing the decisions.What you knowYou should have a degree/diploma in Engineering or Similar (equivalent Spanish diploma FP Superior)At least 5 years of experience leading teams of techniciansStrong experience in Service, maintenance, repair, and assistance process.We value knowledge in Alfa Laval equipment, mainly decantersExperience in Sales Process will be very valuable.Residence in MadridEnglish and Spanish languages (Spoken and written). Portuguese is a nice to have.What’s in it for you?Work in a people-oriented team with dynamic and inspiring colleagues and leadersDevelopment and growth opportunities including courses and certificationsAttractive salary and benefits package ( life insurance, access to Wonest platform services, lunch allowance, etc.)Paid travel timeGood working conditions and safetyTraining and career advancement opportunities within a global playerFor further information please contact:Coline Pillan, Talent Acquisition Partner at coline.pillan@alfalaval.comWe review applications continually so please submit your application as soon as possible. Please note that due to GDPR reasons we do not accept applications sent via email. They will be automatically disregarded.We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
