Descripción de la oferta
Overview Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we are united by a shared commitment to innovate for tangible impact. At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what\'s possible. The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge. Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This position reports to the Iberia Service Manager and is part of the Iberia Service Team. The FSE will be based in Madrid, however the role will be fully remote. Responsibilities Delight customers through timely and competent response to their needs, coupled with clear communication. Collaborate closely with the Service Team to ensure all customers in the region are provided a professional after-sales service. Support Sales Representatives in activities such as installations and demo/exhibitions. Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Responds to customer support calls within an assigned territory. Escalates complex issues to greater level of technical support or quality reporting system. Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field. Qualifications Bachelor\'s Engineer Degree Required or similar Fluent in English and Spanish Excellent Microsoft Office application skills (Word, Excel, PowerPoint) Must have a valid driver\'s license with an acceptable driving record. Networking, influencing, and communicating effectively across functions and at all levels. Experience / Training Training and/or coaching experience. Experience in maintaining, applying global processes. xcskxlj Experience in working in a matrix organization including building relationships remotely and cross culturally. #J-18808-Ljbffr
