Descripción de la oferta
JOB DESCRIPTIONThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversightSummaryThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversightResponsibilitiesLead, coach, and manage a team of Field Service Engineers across designated territories.Ensure timely and high-quality execution of installation, maintenance, and repair services.Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.Maintain compliance with safety standards, company policies, and industry regulations.Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.Identify training needs and support the development of technical and soft skills within the team.Manage resource planning, scheduling, and workload balancing to optimize service coverage.Skills & CompetenciesIn-depth technical knowledge of Vertiv and legacy equipment.Team leadership and performance management.Customer relationship management.Operational planning and resource optimization.Safety and compliance awareness.Data-driven decision-making and reporting.QualificationsFormal Engineering qualification in a related fieldProven experience managing field service teams in a technical or engineering environment.Strong leadership and people management skills.Excellent problem-solving and decision-making capabilities.Effective communication and interpersonal skills.PHYSICAL & ENVIRONMENTAL DEMANDSPlease list all physical and environmental demands that may performed on a regular basis.Time Travel Required25%About UsThe successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES:SafetyIntegrityRespectTeamworkInclusionOUR STRATEGIC PRIORITIESHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVERTIV BEHAVIORSOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
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