Descripción de la oferta
Responsibilities: - Work closely with the sales departments to collaborate with sales and visit customers; - Provide effective frontline technical support for customers regarding BMK’s services; - Answer questions related to workflow, specific operations, result analysis, etc., to support sales order and utilization/revenue growth; - Coordinate service processes and provide effective technical guidance to customers; - Provide technical support to the marketing and sales departments; - Assist the sales teamwith pre-sales technical activities, participate in various publicity campaigns such as seminars, conferences, trade shows, and other on-site activities in the relevant territories; - Monitor the competition and market development and report findings back to internal teams; - Perform other tasks as needed to achieve company goals. Requirements: - Ph. D. background in Life Sciences, Biochemistry, Molecular Biology, Genetics, Sequencing, NGS Sequencing or related fields (Essential), with a bioinformatics background preferred; - General working knowledge of bioinformatics and sequence analysis methods; - Clear vision and sense of responsibility, willing to provide excellent service to customers; - Ability to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner; - Good communication skills, able to establish good cooperation relationships with various departments within the company and customers; - Good written and oralcommunication skills in English, able to complete training and daily communication; - The position involvesbusiness travel within the European region; - Outstanding fresh graduates are also welcome. Highly desirable: - Solid background of lab experience in research-related fields such as clinical, human disease, animal genomics, and microbiology; - Knowledge and practical experience with NGS platforms; - Experience in participating in seminars related to NGS industry.
