Descripción de la oferta
They are the result of strong processes, effective planning, clear accountability and teams that have the support they need to perform at their best. You enjoy helping people succeed, bringing structure to complexity and ensuring that projects are delivered consistently, compliantly and efficiently. You're equally comfortable discussing account performance with senior stakeholders, mentoring project teams or stepping into an event when operational support is needed. Lead the production and delivery of congresses, meetings, symposia and brand experiences, ensuring projects are delivered on time, within budget and in line with client requirements Coach, mentor and support Project Managers and operational team members, helping develop capabilities and drive delivery excellence across the account Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account health Monitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks, proposing solutions and driving continuous improvement Oversee account financials, including budget consolidation, forecasting, reporting and operational performance tracking Improve delivery standards, processes, templates, reporting tools and AI-enabled ways of working that increase efficiency What You’ll Bring (We really mean it. Experience & Skills 8+ years of experience within an event agency environment, including significant exposure to pharmaceutical and/or healthcare clients Proven experience working on dedicated client accounts with complex governance, compliance and operational requirements Strong experience managing event delivery, operational processes, reporting frameworks and team coordination Demonstrated expertise in resource planning, utilization management, forecasting and budget oversight Advanced knowledge of Cvent and strong proficiency in Microsoft 365, including Excel-based reporting and analysis Exceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levels Fluency in English and Spanish, written and spoken (No scrambled oeufs at egg, svp.) Priorities shift. The people who thrive at egg tend to: Take ownership and get things done Stay calm when priorities change Focus on outcomes and quality Be comfortable with ambiguity Look for smarter ways of working, including AI and technology Balance creativity with structure and execution Bonus points if... Previous experience overseeing a dedicated pharmaceutical account at regional or global level What we bring to the table Flexible working setup (remote in some places, hybrid in others) Competitive salary + performance-based bonus Home office / tech stipend, lunch vouchers Smart, supportive colleagues who genuinely enjoy working together International career opportunities + annual global offsite in somewhere excellent Free coffee, pet-friendly offices and a culture that cares about people as much as performance (Yes, the coffee is good. European Events Manager — Spain & Italy Madrid, Kingdom Of Spain, ES
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