Descripción de la oferta
Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are looking to hire a European Logistics Operations Manager to plan and manage operations, lead the European Logistics team, and collaborate across the company to deliver an awesome guest experience at our Girona Warehouse, The ROW Logistics.
The European Logistics Operations Manager must possess a wide variety of skills, including excellent organization, a drive for continuous improvement, and the ability to analyze and interpret multiple data points to plan current operations and forecast future operations and budget cycles. They will have experience managing, coaching, and motivating teams to deliver awesome hospitality and uphold high standards. This is your opportunity to join The ROW Logistics/Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.
POSITION RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Coordinate, communicate, and oversee Unit Operations in Europe, including Fleet Lifecycle, Bike Allocation, Field Support, and Unit Equipment & Inventory.
Manage Unit condition throughout the season, analyzing trends to forecast and plan efficient, cost-effective distribution and maintenance of bikes and equipment.
Collaborate with the European Schedule Coordinator to ensure an efficient, cost-effective schedule for unit movement.
Set and communicate standards for Unit Work, Load/Unload, and Unit handoffs; ensure reports are completed and follow up when standards are not met.
Own the European fleet lifecycle: resource planning for new fleet builds, end-of-season service, retirement and resale of the outgoing fleet, and international shipments, including customs documentation.
Oversee and maintain accurate data on bike assets and inventory in our systems, and implement tracking and controls for bikes, batteries, navigation devices, and other high-value equipment.
Budget, Bike Sales & Facilities
Manage the European Logistics budget, including current and future year forecasting, controlling spend on parts, shipping, consumables, and facilities, and proactively identifying cost-reduction opportunities.
Own European Bike Sales results: work with the Bike Sales Coordinator to set and implement sales strategy, pricing, and targets, with direction from the Director of Logistics and Finance, and report on results.
Manage the Girona warehouse facility, including leases, utilities, licenses and permits, maintenance, safety, and security, in collaboration with Finance.
Partner with Finance, legal counsel, and corporate service providers on Spanish entity compliance, contracts, and vendor agreements.
Deliver weekly, monthly, and quarterly reporting to the Director of Logistics and the Leadership team.
Support the Logistics team with special projects and continuous improvement efforts.
Cross-Functional Collaboration
Sales & Guest Experience: own timely resolution of logistics-related Log Letters and drive root-cause fixes, answer questions, and build excellent working relationships with the team.
Trip Design: complete initial trip logistics reviews as assigned, provide Ground Operations oversight, participate in End of Season meetings, and act as a resource to support Trip Design activities.
Guide Department: provide field support; own and uphold Logistics standards for guides (unit handoffs, load/unload, unit work, equipment use, etc.); and partner with the Guide Manager on accountability when standards are not met.
Contribute to global Logistics and The ROW Logistics/Trek Travel with awesome communication and collaboration
Team Management
Lead the European Logistics team by training, coaching, and deeply understanding operational needs. Hold people accountable and coach for growth, or for change when needed, to maintain a high-performing Logistics team.
Oversee the Fleet Operations Coordinator to ensure accurate forecasting and budgeting, compliance with service and maintenance, tracking and leasing documentation, vehicle availability, and damage/repair follow-up.
Oversee the Equipment & Inventory Coordinator to ensure Units are stocked appropriately, equipment is maintained, reporting is complete, and parts and consumables requests follow standards.
Oversee the Bike Mechanics to deliver bike builds, service, and maintenance to Trek Travel standards.
Oversee the Bike Sales Coordinator to deliver bike sales results and an organized, efficient warehouse.
Track staff performance and conduct ongoing continuous improvement feedback and performance evaluations.
Monitor and communicate individual hours submissions, workload, and time off approvals.
Manage onboarding and training of new teammates, plus in-year training as needed.
Create a Great Place to Work, foster the company culture, and contribute to a fun, inclusive, safe, and healthy work environment.
WHAT ELSE WE'D LIKE TO SEE FROM YOU:
A minimum of 3 years of experience managing operations, logistics, or an equivalent role.
A minimum of 3 years of experience managing one or more direct reports.
EU work authorization and a valid driver’s license.
A technical cycling background with an understanding of SRAM and Shimano bike mechanics.
Experience managing budgets and controlling operating costs, including negotiating with vendors or landlords.
Excellent verbal and written communication skills, with the ability to manage multi-disciplinary projects and navigate complex challenges within tight time constraints.
Proficiency in Microsoft applications and an understanding of, or ability to learn, Power BI, Power Apps, and other project management tools. Comfortable working in inventory, ERP, and booking systems.
Ability to set clear standards and hold others to them, including peers and partners outside your direct line, with diplomacy and consistency.
Confidence in your problem-solving abilities and the ability to exercise great judgment with timely decision-making.
Strong team management skills and the ability to delegate tasks to others as necessary.
High attention to detail and efficiency, and you work with a sense of urgency.
You take initiative to continuously improve processes and are solution-oriented.
Spanish language skills are a plus.
You believe in the importance of hospitality and customer service, recognizing that customers are all around.
You rock a positive, solution-oriented attitude and always ask “how can I help?”
You exude fun and flexibility while contributing to the overall success of your Team.
TREK TRAVEL OFFERS:
A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued
Paid Time Off and Paid Holidays
Reward program for sustainable commuting to the office
Employee discounts and outdoor industry discounts
...And More!
At The ROW Logistics/Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time position and is based in Girona, Spain, requires a minimum of 4 days per week onsite, and reports to the Director of Logistics. Interest in the active travel industry is beneficial but not required.
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