Descripción de la oferta
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.Digitize the German midmarket with us as a Key User Service Desk.LAY FOUNDATIONS. ENSURE EFFICIENCY.YOUR TASKS:- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services.- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.- Perform structured first analysis, validate information and request missing details where required.- Resolve standard and recurring technical issues independently within the defined scope.- Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams.- Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.- Support escalation handling for urgent incidents and priority cases.- Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation.- Contribute to process improvements, service quality initiatives, and customer satisfaction activities.FEELING SATISFACTION. ENJOYING ADVANTAGES.WHAT WE OFFER:- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.- Look into the future: Work with the latest technologies and constant innovations.- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.- Feel well taken care of: We provide you a company healthcare program.- Unplug and relax: 30 days of vacation.USE SKILLS. CREATE SOMETHING NEW.WHAT YOU BRING WITH YOU:- Good knowledge of Microsoft Windows client and server operating systems, including Windows 10/11 and Windows Server environments.- Solid understanding of Active Directory, group policies, user and group administration, and permission analysis.- Basic to good knowledge of Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and related access or synchronization topics.- Initial experience with Azure Active Directory, identity management, and multi-factor authentication processes.- Understanding of network fundamentals such as DNS, DHCP, VPN, proxies, network drives, and basic connectivity troubleshooting.- Familiarity with ITSM tools for ticket documentation, classification, prioritization, and lifecycle management.- Experience with remote support tools and diagnostic methods, including log analysis and structured error investigation.- Basic scripting skills, preferably with Windows PowerShell or batch scripting, are beneficial. xcskxlj - Awareness of security requirements, access control principles, and incident handling procedures.#J-18808-Ljbffr
