Descripción de la oferta
ph3Key User Service Desk /h3 pWork with us – a leading provider in Cloud, SAP, Microsoft, and software development – to shape future‑proof IT solutions for our corporate clients. /p h3Responsibilities /h3 ul liAct as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services. /li liReceive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool. /li liPerform structured first analysis, validate information, and request missing details where required. /li liResolve standard and recurring technical issues independently within the defined scope. /li liRoute complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams. /li liMonitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle. /li liSupport escalation handling for urgent incidents and priority cases. /li liCreate, maintain, and improve knowledge articles, solution descriptions, and technical documentation. /li liContribute to process improvements, service quality initiatives, and customer satisfaction activities. /li /ul h3Qualifications /h3 ul liGood knowledge of Microsoft Windows client and server operating systems, including Windows 10/11 and Windows Server environments. /li liSolid understanding of Active Directory, group policies, user and group administration, and permission analysis. /li liBasic to good knowledge of Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and related access or synchronization topics. /li liInitial experience with Azure Active Directory, identity management, and multi‑factor authentication processes. /li liUnderstanding of network fundamentals such as DNS, DHCP, VPN, proxies, network drives, and basic connectivity troubleshooting. /li liFamiliarity with ITSM tools for ticket documentation, classification, prioritization, and lifecycle management. /li liExperience with remote support tools and diagnostic methods, including log analysis and structured error investigation. /li liBasic scripting skills, preferably with Windows PowerShell or batch scripting, are beneficial. /li liAwareness of security requirements, access control principles, and incident handling procedures. /li /ul h3Benefits /h3 ul liExpand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. /li liReceive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. /li liWork with the latest technologies and the constant innovations. /li liBenefit from our mix of trust‑based working hours and flexible work location (including home office) for a great work‑life integration. /li liWe provide you a company healthcare program. /li li30 days of vacation. /li /ul /p #J-18808-Ljbffr
