Descripción de la oferta
Description -JJob Summary
The Sales Center Lead manages the Barcelona Sales Center as a multi-country hub for HP-employed teams across EMEA, ensuring consistent enablement, workforce alignment, and operational effectiveness across country-owned teams operating within the site. The role will collaborate closely with the WW Sales Center Director & the Country Sales teams to manage the day to day Sales Center executions within the site in alignment with the commercial objectives.ResponsibilitiesSales Center Operations & GovernanceEstablishes the operating framework for SC functions, defining expectations, workflows, and country-specific performance measures.Build a unified HP site culture across multiple country organizationsOversees the adoption and continuous improvement of SC operational standards, ensuring Sales Managers apply practices effectively.Align country leaders on priorities, capacity allocation, and operating cadenceDrives operational governance to ensure clarity, accountability, and high-quality execution.Sales Enablement & Performance EnhancementBuilds and maintains a robust enablement environment, ensuring teams have effective tools, learning programs, system support, and incentives.Standardize onboarding, training, certification, and tool adoption for HP teamsDrive productivity improvement through best practice sharing across teamsConsolidate KPI visibility and highlight performance gaps across teamsContinuously evaluates enablement resources and collaborates with leadership to implement improvements that enhance sales productivity.Supports development of capability-building programs that strengthen sales readiness and operational excellence.Facilities, Site Operations & ExpansionOversees SC site operations, including maintenance, operational readiness, equipment planning, and workplace standards.Coordinate hiring plans, headcount allocation, and ramp schedules with countriesLeads SC expansion activities for the Barcelona site, such as capacity planning, facility improvements, and infrastructure scaling based on business needs.Ensures sites maintain an environment that supports productivity, employee experience, and safety.Education & Experience RecommendedBachelor's degree in Business, Sales, Operations, or related field; advanced degree preferred.Extensive experience in sales center operations, contact center leadership, or large-scale operational management.Experience working across multiple countries or markets strongly preferred.Knowledge & SkillsOperational Management & GovernanceSales Enablement (tools, training, incentives)Budgeting & Financial PlanningMulti-country Operational AlignmentPerformance Metrics & KPI DevelopmentSales Center / Contact Center LeadershipStrategic Planning & ExecutionCross-functional CollaborationStrong Communication & Leadership PresenceImpact & ScopeInfluences operational performance across European countries.Drives consistency and scalability of the Sales Center operating model.Impacts the day-to-day execution of SC teamsComplexityLeads operations across diverse countries with varying needs, requiring adaptability and strong cross-functional coordination.Manages dotted-line leadership in a complex operational ecosystem.What We OfferA truly international experience: Work in a global organization with colleagues from 60 nationalities, collaborating across cultures and geographies.Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP's learning platform to keep growing your skills.Competitive benefits package, including:Hybrid work model (home office / office), depending on the role/functionsHealth & Life insuranceTicket Restaurant Vouchers or lunch at reduced prices at our canteenFlexible working hours to support work--life balanceHP Flex Program: Kindergarten vouchers & Transport CardExclusive HP products offers and discounts for employees, friends and familyInclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.Stay active & energized: Access our sports center (indoor & outdoor) with 25 coordinated activities.Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.Creativity & innovation: Enjoy our Printing Happy Hour---from photos to large posters---and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.Easy commuting: Free parking available or excellent access via nearby train services.Women Network initiatives: Networking events, STEM promotion, business acumen talks, work--life balance sessions, and future‑skills development.Job -Business Planning
Schedule -Full time
Shift -No shift premium (Spain)
Travel -Relocation -Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"#J-18808-Ljbffr
