Descripción de la oferta
We’re Hiring: Customer Service Agent - Italian Speaker
At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona.
If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.
About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll be representing one of our clients dedicated to healthy feet.
Your Mission
Customer Advocate: Ensure our clients needs and concerns are addressed effectively and efficiently.
Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist: Deliver exceptional customer support across all channels (Phone, email, chat and social media).
Problem Solver: Analyse customer issues, identify root causes and proactively offer personalized solutions.
Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
What We’re Looking For
Fluency in both Italian and English.
A passion for helping customers and a customer centric approach.
Ability to deal with sensitive calls with empathy and understanding.
Strong administrative skills with a keen eye for details.
A strong professional and proactive approach to problem solving.
What We Offer
Start Date: ASAP.
Contract: Fixed-Term 3 months (1 Month of Probation and possibility of extension).
Full-Time: 39 hours per week.
Working Hours: Monday to Friday from 9AM to 6PM (1 shorter day in the week)
Salary: €18,711 gross per year.
Working Model: Hybrid - 6 days per month in the office.
Training: Monday to Friday from 9AM to 6PM.
Office Location: Barcelona (Eixample).
Why Join Netzon Group?
Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.
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