Descripción de la oferta
Digital Campus - IAM IT Operation and Service Manager
Airbus Helicopters (Albacete, Spain)
Why join us?
Life in Albacete: Quality & Convenience – Albacete is a dynamic historic city in the Castilla‑La Mancha region, close to Madrid and the Mediterranean coast. It offers a 15‑minute city experience: safe, accessible, comfortable, and well connected, ensuring a great balance between career and personal life.
Airbus Helicopters – a global leader in helicopter production – invites you to grow in a young collaborative environment that feels like family. As a strategic Center of Excellence, we provide endless potential to grow alongside our major projects.
The Project: Shaping the Future
The Digital Campus is a pioneering ecosystem dedicated to industrial digitalisation and innovation. It is a technological hub where we define the future of flight. Bring your ideas to this dynamic, modern ecosystem and help build the next generation of aerospace solutions.
Description
Looking for an IAM IT Operations and Service Manager to join the Identity and Access Management Product Service Line (PSL) in Albacete, Spain. The IAM PSL is part of Information Management, within the Infrastructures & Digital Platforms department.
IAM products enable internal and external users to be properly identified, authenticated, and authorized to access Airbus Helicopters and Airbus Group applications.
The AH IAM PSL delivers and deploys the solution, products, and services with end‑to‑end accountability, managing the product lifecycle, both developing and operating them in close relationship with Airbus Group.
Access IT products support Authentication, Single Sign‑On (SSO), Multi‑Factor Authentication (MFA), Encryption, and digital certificates. Identity IT products support User management (Provisioning/Deprovisioning, Privileged accounts, Recertification, etc.) and Directory services (Identity Directory, Metadata Synchronization, etc.).
Key IAM IT products include PingIdentity (PingFederate and PingID), F5 Big‑IP, Microsoft PKI for Access, Active Directory, Identity Management, OneLogin for Identity. Automation runs on Ansible; CyberIAM relies on Oradad, PingCastle, and Silvefort; Incident and Change management use ServiceNow; the compliance dashboard uses Palantir Foundry.
Join a dynamic and empowered team within an international context where teamwork and solidarity are key values.
Your Challenges
The role of an IAM IT operator involves working with the IM Airbus Helicopters organisation. You will act as an Access IT Operations specialist and serve as backup for Access Product Managers when required.
Scope includes technical and functional management of products: F5, PingID & PingFederate applications, PKI, and password manager.
Your activities are divided into four main domains: Support, Automation, Reporting, and CyberIAM. These are primarily for the Mother Company but may also cover the Customer Center.
Support & RUN Operations
Execute ITIL‑based support processes including incident, problem, change, configuration, and event management.
Analyse error messages, diagnose system failures, and take corrective action to ensure operational continuity, escalating to other technical teams (L3) and vendors as needed.
Perform daily checks, troubleshooting, and propose improvements to known processes.
Cover all activities and operational tasks for the restricted perimeter.
Technical Support & Operations Management
Act as technical backup for the F5 and Access Product Managers.
Lead or perform change executions on Access Products with external administrators.
Automation
Develop and maintain scripting for automated tasks.
Monitor automated tasks, notify in case of issues, and resolve automation incidents.
Reporting & CyberIAM
Monitor system logs and alerts, investigating and responding to potential security incidents in a timely manner.
Handle daily requests and troubleshoot on the Analytics Dashboard for both the targeted Customer Center and Mother Company.
Communicate improvements, updates, and obsolescence management of products to local IT teams at Customer Centers.
Skills
Master’s degree level (or equivalent) in Information Technology, Cybersecurity, or a related field.
0 to 3 years of experience as an IT Operator or System/Network Administrator, preferably in Identity and Access Management in an industrial context.
Knowledge of the ITIL framework (ServiceNow experience is a plus).
Understanding of modern authentication & authorization concepts and protocols (SAML, OIDC, OAuth2, RADIUS, MFA).
Basic understanding of networking and application delivery (F5 BIG‑IP concepts: VIPs, Pools, SNAT, SSL/TLS certificate management, HTTP traffic analysis).
Knowledge of scripting and automation languages (PowerShell, Python, Bash, or Ansible) and familiarity with Java syntax for OGNL expressions.
Self‑driven, motivated, constantly learning and creative.
Ability to act autonomously and as a strong team player.
Strong verbal and written communication skills.
Team spirit, good relationships, and a service spirit with accountability are key values for this role.
Problem‑solving and troubleshooting skills, with the ability to analyse complex issues and provide effective solutions.
Fluent English; French is a plus.
Benefits as an Airbus Employee
Vacation days plus additional days‑off throughout the year (approximately 35 days per year in total).
Competitive salary.
Hybrid working model with flexible arrangements to foster innovation.
Collective transport service based on the working calendar and home location.
Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
On‑site facilities: free canteen, kindergarten, medical office.
Opportunities to collaborate in social and corporate social responsibility initiatives.
Excellent upskilling opportunities and great development prospects in a multicultural environment.
Option to access special rates in products and benefits.
Apply online now. Since this position is managed transnationally, please submit your documents (CV and/or cover letter) in English.
This job requires awareness of potential compliance risks and a commitment to act with integrity, forming the foundation for the Company’s success, reputation, and sustainable growth.
Company: Airbus Helicopters España, SA
Employment Type: Permanent
Experience Level: Entry Level
Job Family: Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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