Descripción de la oferta
Type: Part-time contractSi sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.Location: Supporting users in Barcelona, Spain or Miszewo, Poland or Changzhou or Shanghai - ChinaConfigure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgradesProvide first-level support for local hardwareResolve service desk tickets and log user-reported issues, following ITIL incident and problem managementCoach users and explain issues and fixes in plain languageProvision and manage user accessTrack assets and licenses assigned to usersQualification5+ years across the full range of desktop support, including hardware and software asset managementEnd-user support in a service desk, following ITIL and help desk best practiceTroubleshooting PC hardware, peripherals and applicationsMicrosoft 365 / Office 365, Active Directory, xqbhyrx and M365 users and groupsClient firewall and antivirus supportBasic network troubleshootingExperience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma AccessExperience with SolarWinds or similar application#J-18808-Ljbffr
