Descripción de la oferta
HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.About the RoleWe are seeking aDeskside Support Engineerto provide on‑site IT support at one of our client’s locations inMadrid . This is aclient‑facing role , requiring strong communication and stakeholder management skills. The successful candidate will act as an occasionalpoint of contactfor end‑user IT issues and will deliver high‑quality technical support services.Key ResponsibilitiesProvidehands‑on deskside supportto end users at the client siteTroubleshoot and resolvehardware, software, and workplace IT issuesAct as anon‑site point of contactfor IT‑related requests when requiredDeliver a consistently high level ofcustomer servicein a client‑facing environmentCommunicate clearly with users and stakeholders inSpanish and EnglishLog, update, and resolve tickets in line with agreedSLAs and processesEscalate complex issues appropriately while maintaining ownership and follow‑upRequired Experience & SkillsMinimum2.5 years of technical experienceproviding end‑user IT supportProven experience in adeskside / on‑site support roleStrongcommunication and interpersonal skillsComfortable working directly withclients and stakeholdersAbility to work independently and manage priorities in a live environmentNice to HaveExperience supporting enterprise environmentsFamiliarity with IT service management tools and ITIL practicesExposure to Microsoft 365, Windows, and workplace technologiesRequired Language xkdbapo Thresholds:Fluent in SpanishEnglish ( B2 Level)Why UsPermanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to FridayEquality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Candidate privacy notice:
