Descripción de la oferta
OverviewGlobal SaaS Scale-up | $28M Series B InvestmentBarcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)About CloudTalkPowered by a January 2024$28 million Series B investmentfrom top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk'sAI-powered business communication platformhelps4,000+ sales and support teamsmake customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups likeDeelto big players likeNokia ,GlovoandRevolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams\ ' communication where every professional can engage in more productive and meaningful conversations.A challenge ahead:CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process. This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data.ResponsibilitiesBuild the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closedGuard Revenue Integrity - You\ 'll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billingDrive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" cultureWhat you\ 'll work onFunctionArchitecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levelsBilling Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systemsBilling System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engineDeal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure themContracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk\ 's financial guidelines and legal requirementsSystem Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not afterSales Enablement: Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing processCross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocksWhat we are looking forThe "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations. We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."Operational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should beSaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contractingAssertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish lineTechnical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting softwareProactive Personality: You don\ 't wait for a manual; you write it. You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect.Why you will love to be a CloudTalkerGrowth:1-1 Coaching sessions with our resident communications advisorFlexibility:Unlimited Paid Time Off, Volunteering Days, Flexible working hours, Home office budget, MacBook for workWell-being:Recharge Fridays once per quarter, Fitness AllowanceConnectedness:Referral bonuses, Virtual & physical team buildings, Company merchandiseWhat to expect from the hiring processInterview with our Talent Acquisition TeamInterview with our Finance LeaderInterview with RevOps and Sales LeaderCulture Bar Raiser Call and OfferBy submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk\ 's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.#J-18808-Ljbffr
