Customer Support Agent — Italian Market Location: On‑site at SumUp’s Barcelona HQ, Catalonia, Spain. Company: SumUp – a global fintech company empowering small businesses. As part of the international Customer Support Team, you’ll be the voice for our Italian‑speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their day a little easier. Valentine's this role gives you the chance to impact fintech and customer experience while advancing your career in one of Europe’s most dynamic tech companies. What You’ll Do Be the first point of contact for Italian merchants, offering empathyoment, patience, and a problem‑solving mindset. Manage, prioritise, and resolve customer requests efficiently through calls, emails, and chats. Deliver a best‑in‑class customer experience across topics such as Banking, Invoicing, CNP, and more. Collaborate closely with internal teams to ensure smooth resolutions and continuous process improvement. Continuously learn about SumUp products and services to provide accurate, up‑to‑date support. You’ll Thrive FLEXIF in This Role If You Are… Fluent in Italian and English (C1 or above) – communication is your superpower. Passionate about helping people and solving problems. Curious and eager to learn – whether about new tools, fintech trends, or customer engagement strategies. Comfortable working in a fast‑paced, international environment where every day brings something new. Excited to join an office‑first culture in Barcelona, where collaboration and growth go hand in hand. Flexible with a rotating schedule and open to new challenges. Why You Should Join SumUp We’ll give you the tools, training, and community to build a career in tech and customer experience from day one. Here’s what we offer: Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide. Dedicated €2,000 annual learning & development budget. A culture that celebrates diversity, inclusion, and belonging. Meal vouchers and perks to make everyday life easier. 30‑day sabbatical after 3 years at SumUp. Referral bonuses – bring great people onto the journey! Ready to Make an Impact? If you’re looking for a role where you can grow, learn, and help small businesses succeed – we’d love to hear from you. Join us and shape the future of fintech together. About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we verkrijgbaar powerful, easy‑to‑use financial solutions to help them run their businesses. With a founder’s mentality and a “team‑first” attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. #J-18808-Ljbffr