Descripción de la oferta
Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. As a Spanish Customer Operations Representative , you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.
Assisting customers via live chat, telephone, and email , depending on business needs
Participating in training programs to ensure service quality and professional development
Analyzing customer interactions to optimize performance
Using a variety of software and back-office tools
Contributing to specific projects based on business needs and personal strengths
Essential skills and qualities:
Good level of English , both written and spoken
Previous experience in customer support
Experience in the online gambling industry
Hybrid working
Holiday entitlement
Family Support: Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
