Descripción de la oferta
Customer Support Madrid / Hybrid Model Simplifae is a European brand that unites the leading eTendering and market intelligence platforms in Portugal, Spain, and Poland. It is built on 25 years of experience, continuous innovation, and deep proximity to customers. Bringing together platforms such as Vortal, Plyca, eZam, Marketplanet, Armilar and OnePlace, it consolidates a proven leadership position supported by unique historical data, robust technology, and a cross‑sector focus on procurement, purchasing, and strategic decision support for public and private organizations. As part of our growth strategy, we are strengthening our presence in Spain and are seeking an experienced business development leader to drive or expansion in the region. Role Overview We are looking for a Support Consultant who can deliver excellent service to clients and, through personalized attention, ensure incident resolution and customer satisfaction, playing an important role in managing relationships with public sector clients. You will be part of the Buyers GovES team, acting as a key link between the client and our internal teams, working in constant contact and collaboration with the Customer Success Management and Project Management teams, as well as with the Operations team. Key Responsabilities Respond to customer inquiries accurately, whether by phone or email. Resolve customer requests (questions, functional errors, service requests) without the need for escalation. Provide information to colleagues and customers regarding issues and follow up by giving status updates on the most frequent incidents, whether resolved or in progress. Identify customer needs and assist them in using the platform’s functionalities, contributing to an optimal user experience. Follow up on customer requests to ensure that their technical issues are fully resolved. Analyze and report on system performance (for example, by testing different scenarios or simulating the user experience on the platform). Evaluate and analyze trends in the various cases and incidents recorded in the CRM to help prevent future support issues. What You Bring Bachelor’s degree in IT, Public Administration, Law, etc. Previous experience providing user support. Requisitos valorables Knowledge of reading and/or analyzing XML and JavaScript. Experience using support case management tools (JIRA, EasyVista, etc.) or CRM systems (Dynamics 365 or similar). What We Offer Company in full international expansion with a stable long‑term project. International and dynamic environment, with regular team activities. Permanent contract. Competitive compensation package: base salary + bonus + meal vouchers. Working hours: Mon–Thu from 9:00 to 18:30 (1h lunch break), Fri from 8:00 to 15:00. Summer schedule in July and August: 8:00 to 15:00 (Mon–Fri). Ongoing training provided by the company. Private health insurance. Employee Assistance Program Career development plan with opportunities for salary progression.
